Navigating Career Paths: Setting Expectations and Engaging Employees-Handout 2

Handout 2 - WS Feedback Guidelines

Pdf Summary

The document outlines a structured approach for delivering feedback effectively, referred to as the "6 Ws." Here are the key points for each step:<br /><br />1. **Create the Frame**: Begin by describing the seriousness of the issue, using a scale from 1 to 10. This helps to set the context and importance of the feedback.<br /><br />2. **What Happened?**: Clearly describe the specific observations or behaviors that are of concern. This should be presented as if watching a video, focusing on facts rather than interpretations.<br /><br />3. **Why is the Issue a Concern?**: Explain why the behavior or observation is problematic. Detail the impact it has on the individual, the feedback giver (you), the firm, or the team. It's essential to communicate the significance of the issue and its broader implications.<br /><br />4. **What is the Other Person’s Perspective?**: Encourage understanding by considering the recipient’s viewpoint. Determine if the team member is aware of the issue and remain open to receiving additional information that might alter your perspective.<br /><br />5. **What are Possible Opportunities, Solutions, or Alternative Approaches?**: Allow the receiver of the feedback to speak first, suggesting possible solutions or alternative actions. This encourages their active participation in resolving the issue.<br /><br />6. **When Will We Check-in to Follow-Up on This Conversation?**: Schedule a future check-in to review progress and any changes that have been made. Setting a follow-up ensures accountability and ongoing support.<br /><br />7. **What are the Consequences of No Change?**: This step is reserved for serious or chronic problems. Explain the potential consequences if no changes are made, underlining the importance of addressing the issue.<br /><br />This structured feedback approach emphasizes clarity, mutual understanding, problem-solving, and accountability, ensuring that feedback is constructive and leads to positive outcomes.

Keywords

feedback

6 Ws

structured approach

Create the Frame

What Happened

Why is the Issue a Concern

Other Person’s Perspective

Possible Solutions

Follow-Up

Consequences