Frequently Asked Questions

How do I access my certificates of completion?
Certificates of completion for NAPFA courses can be found in your "Education History".

Who do I contact with questions about my continuing education credits?

Questions regarding continuing education hours may be sent to

How do I register for a webinar?

Locate the webinar you would like to attend. If the webinar is free, click “Get Started”. If there is a fee for the webinar, click “Add to Cart” and check out when ready. Don’t forget to add it to your calendar as a reminder!

How do I attend a webinar after I have registered?

All webinars you have registered for can be found under "My Courses". Locate the webinar and click “Join”. 

Can I access the courses using a mobile device or table?

NAPFA’s Learning Center is mobile responsive, and you can access your courses on a mobile device. 

How do I make suggestions for possible learning topics or become a presenter? 

Please feel free to share your ideas here


What are the system requirements?
Minimum Browser Requirements: Windows 7, Mac OS X 10.9, Chrome 60, Firefox 52, Edge 14, Safari 10, or iOS 10. Internet Explorer is not recommended.

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. 

What should I do if I am having technical issues? 

The most common reason for videos not functioning properly is due to security/firewall issues. If you are unable to access, please try to:

  • Refresh your browser
  • Join through an alternate web browser – Chrome or Firefox are recommended
  • Join with an alternate computer or tablet that is not on your company’s network



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