Frequently Asked Questions

How do I access my certificates of completion?
Certificates of completion for NAPFA courses can be found in your "Education History".

Who do I contact with questions about my continuing education credits?

Questions regarding continuing education hours may be sent to In addition, the CE Guidelines may be found here and frequently asked question regarding CE may be found here

How do I register for a webinar?

Locate the webinar you would like to attend. If the webinar is free, click “Get Started”. If there is a fee for the webinar, click “Add to Cart” and check out when ready. Don’t forget to add it to your calendar as a reminder!

How do I attend a webinar after I have registered? 

All webinars you have registered for can be found under "My Courses". Locate the webinar and click “Join”. 

Can I access the courses using a mobile device or table?

NAPFA’s Learning Center is mobile responsive, and you can access your courses on a mobile device. 

How do I make suggestions for possible learning topics or become a presenter? 

Please feel free to share your ideas here


What are the system requirements?
Minimum Browser Requirements: Windows 7, Mac OS X 10.9, Chrome 60, Firefox 52, Edge 14, Safari 10, or iOS 10. Internet Explorer is not recommended.

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. 

What should I do if I am having technical issues? 

The most common reason for videos not functioning properly is due to security/firewall issues. If you are unable to access, please try to:

  • Refresh your browser
  • Join through an alternate web browser – Chrome or Firefox are recommended
  • Join with an alternate computer or tablet that is not on your company’s network
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