Image For Activity Cover
Making People Better® Through Feedback
Course Information
Content Level: Intermediate
NAPFA Subject Area: K-Marketing and Practice Management
Course Description

At its core, the act of leadership is about coaching and developing talent. When engaging their teams, world-class leaders are artful at balancing developmental conversations with the everyday, direct feedback that builds competency and confidence. They deliver hard messages with a soft touch to alleviate the anxiety of delivering negative feedback and maximize the motivational effect of positive feedback, and they don’t shy away from the conversation itself. This presentation focuses on the behaviors employed by the best coaches as they develop talent and sharpen the skills of those they lead through feedback and mentoring discussions.

Learning Objectives
  1. Learn how to deliver tough messages in a way that still motivates people and improves the relationshiP
  2. Recognize the difference between coaching and feedback
  3. Understand how to differentiate between evaluative feedback and developmental feedback
Suzanne Peterson, Ph.D

Suzanne Peterson, Ph.D., is a partner with CRA | Admired Leadership®. She has served as a coach and advisor to more than 300 senior leaders and worked for more than 15 years with Fortune 500 companies, hedge funds, law firms, private equity funds, investment banks, insurance companies, and technology and media companies. Admired Leadership® is a viewpoint that emphasizes the behaviors and routines that characterize the world’s most extraordinary leaders.

Peterson serves on the faculty of The Thunderbird School of Global Management at Arizona State University. She holds a BA in psychology from the University of Southern California and an MBA and Ph.D. in organizational behavior from the University of Nebraska.

Availability: No future session
Expires on 12/31/2024
Cost: Member: $39.00
Non-Member: $59.00
Credit Offered:
1 NAPFA CE Credit
Powered By