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Money Skills for Tough Times
Course Information
Content Level: Intermediate
NAPFA Subject Area: A-Financial Planning Process
Course Description
COVID-19 has brought financial difficulties for many people, and the federal government has responded with assistance programs to help. As a result, financial planners may find themselves in unfamiliar territory when working with pro bono clients or regular clients who are experiencing financial hardship. This webinar enables planners to help clients using tried-and-true techniques like tracking spending and having a spending plan, as well what to do if they can’t pay all their bills, how to work with creditors, and how to protect their credit history during COVID-19. We’ll also discuss what to watch for as some government assistance programs for the pandemic are winding down.
Learning Objectives
  1. Understand the federal COVID-19 assistance programs available to consumers.
  2. Know the available benefits for individuals including student loan forbearance, and mortgage forbearance.
  3. Understand strategies and expanded unemployment benefits while counseling clients on unemployment or reduced income who may need advising during and in the aftermath of the pandemic.
  4. Learn money management skills like protecting credit, working with creditors, organizing spending, and prioritizing bills.
  5. How to work more effectively with pro bono clients and underserved audiences.
Karen Chan, CFP® 
Karen Chan holds the Certified Financial Planner designation and a master’s degree in Consumption Economics from the University of Illinois at Urbana-Champaign and a bachelor’s degree from Virginia Tech.

Karen has been educating the public about managing their money for more than 25 years. She served for nearly 20 years as an Educator with University of Illinois Extension. Karen led the team that wrote the All My Money curriculum, a train-the-trainer financial management program for persons working with limited resource audiences. Karen trained more than 800 professionals to use the program with their clientele, including social workers, volunteers, financial coaches, teachers, and bankers.

Since Karen’s “retirement” in 2012, she has continued to provide financial education workshops through her own small business, Karen Chan Financial Education & Consulting, LLC.

Her expertise and accomplishments were recognized by the Association for Financial Counseling and Planning Education (AFCPE), which named her Educator of the Year in 2007, and by the University of Illinois where she received the Chancellor’s Academic Professional Excellence Award in 2009. In 2018, she was recognized by Illinois State Treasurer Michael Frerichs for Outstanding Commitment in Education.
Availability: Retired
Cost: Member: $0.00
Non-Member: $39.00
Credit Offered:
No Credit Offered
Contains: Course
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