We’ve all heard “feedback is a gift,” but why is it so hard to hear and accept sometimes? And why is it difficult to share it with others, too? In this presentation, Shannon O’Toole will speak to the science behind how our brains anticipate and interrupt feedback and how we can position it to ourselves and others to be received as a gift. This session will offer tools that make giving and receiving feedback gifts of growth and development for yourself and your team.

1. Understand why it is difficult to hear feedback and how to create an environment that fosters it.
2. Recognize how to be an open recipient of feedback to advance growth and development.
3. Learn how to use kindness and accountability to give feedback so it can be received.

Shannon O'Toole

Shannon O'Toole is a Leadership Coach dedicated to helping firm leaders "Engage their Talent and Activate their Vision." As the owner of Shannon O'Toole Coaching, Shannon draws on more than 20 years of human resources and leadership development experience to help leaders engage and retain their people. Shannon has been in the financial services industry for almost 20 years, including serving as the Chief Talent Officer of Buckingham Wealth Partners where she oversaw the growth of the firm from 75 to 500 people and scaled the organization from one to 40 offices nationwide. Shannon is passionate about coaching leaders to lead with kindness and accountability through clear expectations and frequent feedback.